Under the authority of the Pension Board, the Chief Executive of Pension Administration is responsible for managing the entire pension administration, providing pension services to the Fund’s participants, retirees and beneficiaries, supervising and coordinating all pension administration’s activities. The Chief Executive of Pension Administration has a leading role with regard to business transformation and outreach, communication and relations with stakeholders/decision-makers. The Office of the Chief Executive of Pension Administration includes the Deputy Chief Executive, the Special Assistant to the Chief Executive, the Change Manager Officer and the Assistant to the Chief Executive.

Operations Service (OPS) is entrusted with administering and managing the participation and separation process and post-retirement matters and relations with member organizations.

OPS is processing pension cases and coordinates relations with the 25 member organizations at the operational level. The total population of participants, retirees, and beneficiaries is approximately 220,000 as of the beginning of 2022. In addition, the Service also handles all incoming and outgoing correspondences, ensuring that they are recorded in the IPAS system, and appropriate workflows are opened for action by the different sections in the Fund.

The Fund’s Client Services (CS) is the first point of contact for all client queries reaching the Fund via the official UNJSPF contact channels. The team also processes a range of Workflows (WF) relating to participant and beneficiary activities and is in charge of all outreach to UNJSPF clients worldwide. CS includes the Fund’s Communication team, which works closely with the offices of the Chief Executive of Pension Administration, the Representative of the Secretary-General for the investments of the Fund and OIM.

CS receives and addresses all queries reaching the Fund from around 220,000 participants, retirees, and beneficiaries worldwide.

Financial Services (FS) includes all financial reporting activities, collection and reconciliation of contributions, and the payment of benefits. The Payments Section and the Cashiers Unit facilitate the disbursement of US$2.8 billion of benefits (in 2020), including quarterly adjustments to the benefit entitlement for all retirees and other beneficiaries. These adjustments to the entitlement amounts reflect changes in the cost-of-living in accordance with the Fund’s Pension Adjustment System. The Accounts Section administers and reconciles the receipt of contributions to the Fund and the statements for participants. It is also responsible for producing accurate and timely annual financial statements for the Fund as a whole, including all investment activity reported by the Office of Investment Management (OIM). Finally, FS includes the Budget Unit, which prepares and consolidates the annual budget for the entire Fund and facilitates and monitors the disbursement of the administrative expense through the United Nations Secretariat.

Information Management Systems Service (IMSS) is responsible for the Fund’s information systems and communications technologies (ICT) and includes ICT support to the Fund's staff, Staff Pension Committees, the Board, and its various Committees. The scope of ICT services comprises the provision of computing and office automation support; acquisition and maintenance of software/hardware; design of systems; development and implementation of technology-driven solutions; cybersecurity; project management; and support of the telecommunications infrastructure and conferences services.

The Office of the Representative of the Secretary-General (RSG) provides overall leadership, direction and management of OIM activities. The Office ensures that all investment activities are coherently aligned to safeguard the fiduciary responsibilities, support the financial objectives and maintain the sustainability of the Fund. The RSG leads the investment operations; approves relevant policies and strategies; oversees the work of the Office; and sets forth the framework under which OIM’s functional areas establish their strategies and priorities to ensure that OIM carries out its mandate. The RSG is supported by the Director and other specialized staff.

The Investments Group is responsible for achieving the optimal investment return for the Fund, avoiding undue risk to meet the Fund’s long term investment return objectives, as well as meeting or exceeding the Policy Benchmark over the short-term. It consists of nine teams; North American Equity, European Equity, Asia Pacific Equity, Global Emerging Markets Equity, Real Assets, Alternative Investments, Trade Execution, External Managers, as well as Fixed Income and Treasury.

The Risk and Compliance Group is responsible for identifying, measuring and monitoring all aspects of market and operational risks to which the Fund is exposed. In addition, it is mandated to implement adequate monitoring and control processes covering the Fund’s investments to ensure compliance with all our policies and guidelines.

The Operations and Information Systems Group is responsible for ensuring the security of the Fund’s investments enhancing business applications and information systems infrastructure, and supporting the front-to-back investment operation processes.

The Finance and Accounting team is responsible for all aspects of investment accounting, preparation of financial statements, and budget processes. It has a dual reporting line to the Chief Operation Officer and the Chief Financial Officer.