• (i) Articulate accountability frameworks reflecting the changing organizational structure
• (ii) Address the need for greater clarity on roles and responsibilities for continuing growth

The Fund will further improve interaction with participants, retirees and beneficiaries, as well as member organizations. For the Fund’s clients, this will include the implementation of a new client service delivery model, including the new customer relationship management system, adopted in November 2021, which will improve responsiveness in handling queries.

For member organizations, a new interface between Umoja (Human Resources Software) and the Integrated Pension Administration System (IPAS) will automate the transfer of an employer’s separation notification, saving time and manual handling. In addition, the Fund will continue to map its processes to further streamline them, continue robotic process automation pilot projects.

• Expanding the mechanisms for integrating ESG factors in investment decision process
• Maintaining or improve the rating of the PRI (Principles for Responsible Investment) Score Report
• Achieving the Net-Zero goals guided by the Net-Zero Asset Owner Alliance's directives
• Developing a plan to include impact as an additional criterion for part of the portfolio as requested by the General Assembly
• Continuing the reduction of carbon dioxide emissions from investments towards the goal of net-zero
• Maintaining a low-level ratio of travel expenditure

Our goal is to continue to maintain the Risk Register as a living document through periodic quarterly reviews and continue to align the Risk Register and Risk Treatment and Response Plan to the UN Secretariat's common approach to Enterprise Risk Management (ERM).

• Ensure that systems are operational 24/7
• Make certain that the systems are operated within the rules of the Fund and applicable laws
• Protect data and systems
• Archive all data daily and storing securely off-site for a minimum of five years
• Take advantage of new technology to enhance the overall service delivery of the Fund
• The digital capture of pension forms in member self-service, the Fund’s digital portal, is expected to dramatically simplify filling pension forms online
• The deployment of signature recognition will reduce manual tasks and improve control accuracy when receiving forms, specifically the annual certificate of entitlement
• Strengthen cybersecurity

Our principal goal is to develop a new data management strategy to become a data-driven organization. To this end we will increase data literacy, integrate data management in decision making, and develop areas of data governance, data management and best practices, reporting and developing a center of data excellence.

We aim at Improving data quality and use via data governance policy, data strategy coordinated by a Steering Committee, a Data Council which meets quarterly, and Data Stewards Group which meets monthly and escalate issues to the Data Council regarding data strategy policy, data classification, data incident management, data quality policy, data retention policy, and data privacy and confidentiality policies.

In 2021 the fund was committed to gender equality, inclusion and diversity while hiring more staff members to strengthen the different teams and the fund’s growth.

Achievements:

• In 2021 the number of staff members in the fund has increased by 6% from 315 in 2020 to reach 336 in 2021
• In 2202, the fund counts 363 staff members
• In 2021 we have reached 55.5% female employees, 44.5% male employees, an increase from 2020 where female staff member were 53% and male employees were accounting 47%
• As of 31 December 2021, the fund employs staff members from 66 countries

In 2021 The fund has engaged in culture transformation and conducted the 1st UN Leadership Culture Assessment Survey whereby 93% of the staff have participated.

Achievements:

• Teams of dedicated volunteers have been working on conceptualizing and implementing a range of initiatives aimed at the continuous improvement of the work environment in the Fund
• Several staff groups were formed to advance the future of work, inclusion, decision-making and accountability, cross-team collaboration, communication, skill building and transformation, and innovation
•  A new intranet was launched to improve internal communication

In 2021, the fund aimed at aimed at providing the essential information technology resources and invest in technology and strengthen its data strategy, and has continued to pursue and launch new information technology initiatives, and launched its data strategy.

Achievements:

• The Information Systems Section (ISS) staff were augmented to cover important roles in Information Security and Business Continuity functions as well as Service Desk
• The Information Security function was enhanced with the implementation of Data Loss Prevention tools and Security Information and Event Management monitoring
• The ISO certification for Information Security (ISO 27001:2013) and Business Continuity (ISO 22301:2019) continued to be maintained in 2021 with the annual certification process
• Creation of a Data Management function

The fund aims at providing excellent service to its clients and to further simplify and digitalize interactions between the Fund and its clients.  

Achievements:

• More than 90 per cent of initial pension cases processed within 15 business days. All pension payments were issued on time
• One of our flagship digitization projects, the Digital Certificate of Entitlement (DCE) app, won the 2021 United Nations Secretary-General Award for innovation and sustainability. Through facial recognition, blockchain and geolocation technologies, the DCE app allows our clients to use their phone or tablet to fulfil their annual proof-of-life obligation, as an alternative to mailing a paper form

In 2021, the fund’s objectives were to :

Achieve the Net-Zero intermediary target of a 29% reduction in the carbon footprint of the equities and corporate bonds portfolio.

Advance our sustainable investing strategy and an acceleration of our climate program, further integration of environmental, social, and governance (ESG) factors across all asset classes

Augment our sustainable investing team to further expand our ESG efforts.

Implement the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD). Divestment from fossil fuels.

Achievements:

• Achieved its objective as it reduced financed emissions by 32% for equities and corporate bonds
• Improved the integration of ESG into the investment process (including a new ESG database)
• Published the first Task Force on Climate-related Financial Disclosures (TCFD) report
• More than 2Billion USD of equities and corporate bonds were divested from fossil fuels

Our principal goal is to develop a new data management strategy to become a data-driven organization. To this end we will increase data literacy, integrate data management in decision making, and develop areas of data governance, data management and best practices, reporting and developing a center of data excellence.

We aim at Improving data quality and use via data governance policy, data strategy coordinated by a Steering Committee, a Data Council which meets quarterly, and Data Stewards Group which meets monthly and escalate issues to the Data Council regarding data strategy policy, data classification, data incident management, data quality policy, data retention policy, and data privacy and confidentiality policies.

Under the authority of the Pension Board, the Chief Executive of Pension Administration is responsible for managing the entire pension administration, providing pension services to the Fund’s participants, retirees and beneficiaries, supervising and coordinating all pension administration’s activities. The Chief Executive of Pension Administration has a leading role with regard to business transformation and outreach, communication and relations with stakeholders/decision-makers. The Office of the Chief Executive of Pension Administration includes the Deputy Chief Executive, the Special Assistant to the Chief Executive, the Change Manager Officer and the Assistant to the Chief Executive.

Operations Service (OPS) is entrusted with administering and managing the participation and separation process and post-retirement matters and relations with member organizations.

OPS is processing pension cases and coordinates relations with the 25 member organizations at the operational level. The total population of participants, retirees, and beneficiaries is approximately 220,000 as of the beginning of 2022. In addition, the Service also handles all incoming and outgoing correspondences, ensuring that they are recorded in the IPAS system, and appropriate workflows are opened for action by the different sections in the Fund.

The Fund’s Client Services (CS) is the first point of contact for all client queries reaching the Fund via the official UNJSPF contact channels. The team also processes a range of Workflows (WF) relating to participant and beneficiary activities and is in charge of all outreach to UNJSPF clients worldwide. CS includes the Fund’s Communication team, which works closely with the offices of the Chief Executive of Pension Administration, the Representative of the Secretary-General for the investments of the Fund and OIM.

CS receives and addresses all queries reaching the Fund from around 220,000 participants, retirees, and beneficiaries worldwide.

Financial Services (FS) includes all financial reporting activities, collection and reconciliation of contributions, and the payment of benefits. The Payments Section and the Cashiers Unit facilitate the disbursement of US$2.8 billion of benefits (in 2020), including quarterly adjustments to the benefit entitlement for all retirees and other beneficiaries. These adjustments to the entitlement amounts reflect changes in the cost-of-living in accordance with the Fund’s Pension Adjustment System. The Accounts Section administers and reconciles the receipt of contributions to the Fund and the statements for participants. It is also responsible for producing accurate and timely annual financial statements for the Fund as a whole, including all investment activity reported by the Office of Investment Management (OIM). Finally, FS includes the Budget Unit, which prepares and consolidates the annual budget for the entire Fund and facilitates and monitors the disbursement of the administrative expense through the United Nations Secretariat.

Information Management Systems Service (IMSS) is responsible for the Fund’s information systems and communications technologies (ICT) and includes ICT support to the Fund's staff, Staff Pension Committees, the Board, and its various Committees. The scope of ICT services comprises the provision of computing and office automation support; acquisition and maintenance of software/hardware; design of systems; development and implementation of technology-driven solutions; cybersecurity; project management; and support of the telecommunications infrastructure and conferences services.

The Office of the Representative of the Secretary-General (RSG) provides overall leadership, direction and management of OIM activities. The Office ensures that all investment activities are coherently aligned to safeguard the fiduciary responsibilities, support the financial objectives and maintain the sustainability of the Fund. The RSG leads the investment operations; approves relevant policies and strategies; oversees the work of the Office; and sets forth the framework under which OIM’s functional areas establish their strategies and priorities to ensure that OIM carries out its mandate. The RSG is supported by the Director and other specialized staff.

The Investments Group is responsible for achieving the optimal investment return for the Fund, avoiding undue risk to meet the Fund’s long term investment return objectives, as well as meeting or exceeding the Policy Benchmark over the short-term. It consists of nine teams; North American Equity, European Equity, Asia Pacific Equity, Global Emerging Markets Equity, Real Assets, Alternative Investments, Trade Execution, External Managers, as well as Fixed Income and Treasury.

The Risk and Compliance Group is responsible for identifying, measuring and monitoring all aspects of market and operational risks to which the Fund is exposed. In addition, it is mandated to implement adequate monitoring and control processes covering the Fund’s investments to ensure compliance with all our policies and guidelines.

The Operations and Information Systems Group is responsible for ensuring the security of the Fund’s investments enhancing business applications and information systems infrastructure, and supporting the front-to-back investment operation processes.

The Finance and Accounting team is responsible for all aspects of investment accounting, preparation of financial statements, and budget processes. It has a dual reporting line to the Chief Operation Officer and the Chief Financial Officer.