The Fund is aware that some retirees and beneficiaries have had some difficulties in issuing their 2022 Digital Certificate of Entitlement (DCE). Below are some of the reported issues:
These issues usually happen when the user installs the app on a new mobile device, or when the user uninstalls and re-installs the app on the same mobile device.
If you are experiencing these issues with your 2022 Digital CE, please email the Fund at firstname.lastname@example.org explaining the issue you are encountering so that our dedicated DCE support team can assist you. Your email will be answered by a member of the DCE support team within 10 business days. Thank you for your patience.
If you encounter any other issues, please refer to the DCE resource material and namely the FAQ document for guidance on what to do in case you are encountering this or other issues during DCE issuance; you can access the dedicated DCE resource page here.
In general, please keep in mind that: