Strategic Vision (new)

(i) Articulate accountability frameworks reflecting the changing organizational structure

(ii) Address the need for greater clarity on roles and responsibilities for continuing growth

The Fund will further improve interaction with participants, retirees and beneficiaries, as well as member organizations. For the Fund’s clients, this will include the implementation of a new client service delivery model, including the new customer relationship management system, adopted in November 2021, which will improve responsiveness in handling queries.

For member organizations, a new interface between Umoja (Human Resources Software) and the Integrated Pension Administration System (IPAS) will automate the transfer of an employer’s separation notification, saving time and manual handling. In addition, the Fund will continue to map its processes to further streamline them, continue robotic process automation pilot projects.

• Expanding the mechanisms for integrating ESG factors in investment decision process
• Maintaining or improve the rating of the PRI (Principles for Responsible Investment) Score Report
• Achieving the Net-Zero goals guided by the Net-Zero Asset Owner Alliance's directives
• Developing a plan to include impact as an additional criterion for part of the portfolio as requested by the General Assembly
• Continuing the reduction of carbon dioxide emissions from investments towards the goal of net-zero
• Maintaining a low-level ratio of travel expenditure

Our goal is to continue to maintain the Risk Register as a living document through periodic quarterly reviews and continue to align the Risk Register and Risk Treatment and Response Plan to the UN Secretariat's common approach to Enterprise Risk Management (ERM).

• Ensure that systems are operational 24/7
• Make certain that the systems are operated within the rules of the Fund and applicable laws
• Protect data and systems
• Archive all data daily and storing securely off-site for a minimum of five years
• Take advantage of new technology to enhance the overall service delivery of the Fund
• The digital capture of pension forms in member self-service, the Fund’s digital portal, is expected to dramatically simplify filling pension forms online
• The deployment of signature recognition will reduce manual tasks and improve control accuracy when receiving forms, specifically the annual certificate of entitlement
• Strengthen cybersecurity

Our principal goal is to develop a new data management strategy to become a data-driven organization. To this end we will increase data literacy, integrate data management in decision making, and develop areas of data governance, data management and best practices, reporting and developing a center of data excellence.

We aim at Improving data quality and use via data governance policy, data strategy coordinated by a Steering Committee, a Data Council which meets quarterly, and Data Stewards Group which meets monthly and escalate issues to the Data Council regarding data strategy policy, data classification, data incident management, data quality policy, data retention policy, and data privacy and confidentiality policies.

In 2021, the Fund committed to gender equality, inclusion and diversity. It hired more staff members to strengthen the different teams and the Fund's growth.

Achievements:

• In 2021, the number of staff in the Fund increased by 6 per cent, from 315 (2020) to 336 (2021)

• In 2022, the Fund had a total of 363 staff members

• In 2021,we have reached 55.5 per cent female employees, 44.5 per cent male employees, an increase from 2020 where female staff member were 53 per cent and male employees were accounting 47 per cent

• As of 31 December 2021, the Fund employs staff members from 66 countries

In 2021 The Fund has engaged in culture transformation and conducted the 1st UN Leadership Culture Assessment Survey 93 per cent of the staff have participated.

Achievements:

• Teams of dedicated volunteers have been working on conceptualizing and implementing a range of initiatives aimed at the continuous improvement of the work environment in the Fund
• Several staff groups were formed to advance the future of work, inclusion, decision-making and accountability, cross-team collaboration, communication, skill building and transformation, and innovation
•  A new intranet was launched to improve internal communication

In 2021, the Fund aimed at aimed at providing the essential information technology resources and invest in technology and strengthen its data strategy, and has continued to pursue and launch new information technology initiatives, and launched its data strategy.

Achievements:

• The Information Systems Section (ISS) staff were augmented to cover important roles in Information Security and Business Continuity functions as well as Service Desk
• The Information Security function was enhanced with the implementation of Data Loss Prevention tools and Security Information and Event Management monitoring
• The ISO certification for Information Security (ISO 27001:2013) and Business Continuity (ISO 22301:2019) continued to be maintained in 2021 with the annual certification process
• Creation of a Data Management function

The Fund aims at providing excellent service to its clients and to further simplify and digitalize interactions between the Fund and its clients.  

Achievements:

• More than 90 per cent of initial pension cases processed within 15 business days. All pension payments were issued on time
• One of our flagship digitization projects, the Digital Certificate of Entitlement (DCE) app, won the 2021 United Nations Secretary-General Award for innovation and sustainability. Through facial recognition, blockchain and geolocation technologies, the DCE app allows our clients to use their phone or tablet to fulfil their annual proof-of-life obligation, as an alternative to mailing a paper form

In 2021, the Fund’s objectives were to :

Achieve the Net-Zero intermediary target of a 29 per cent reduction in the carbon footprint of the equities and corporate bonds portfolio.

Advance our sustainable investing strategy and an acceleration of our climate program, further integration of environmental, social, and governance (ESG) factors across all asset classes

Augment our sustainable investing team to further expand our ESG efforts.

Implement the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD). Divestment from fossil fuels.

Achievements:

• Achieved its objective as it reduced financed emissions by 32 per cent for equities and corporate bonds
• Improved the integration of ESG into the investment process (including a new ESG database)
• Published the first Task Force on Climate-related Financial Disclosures (TCFD) report
• More than USD 2 billion of equities and corporate bonds were divested from fossil fuels

Our principal goal is to develop a new data management strategy to become a data-driven organization. To this end we will increase data literacy, integrate data management in decision making, and develop areas of data governance, data management and best practices, reporting and developing a center of data excellence.

We aim at Improving data quality and use via data governance policy, data strategy coordinated by a Steering Committee, a Data Council which meets quarterly, and Data Stewards Group which meets monthly and escalate issues to the Data Council regarding data strategy policy, data classification, data incident management, data quality policy, data retention policy, and data privacy and confidentiality policies.